IT Application Support Specialist - Surabaya

Join Susanti Megah as an IT Application Support Specialist in Surabaya and play a pivotal role in ensuring the seamless operation of our internal business applications. This position is ideal for a detail-oriented professional passionate about troubleshooting, maintaining, and optimizing our IT systems. In this role, you'll work closely with our team of IT professionals to provide first-line support for our ERP, CRM, and other custom applications.

Susanti Megah is a leading company in the retail industry, known for its commitment to innovation and customer satisfaction. Located in the heart of Surabaya, our modern office provides a dynamic and collaborative environment where your skills and contributions will be valued. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

As an IT Application Support Specialist, you will be responsible for monitoring system performance, resolving technical issues, and ensuring the availability and security of our applications. You'll use tools like ServiceNow, Jira, and Microsoft Teams to streamline your workflow and collaborate effectively with cross-functional teams.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support for ERP, CRM, and other custom applications.
• Monitor system performance and proactively identify and resolve technical issues.
• Ensure the availability and security of internal business applications.
• Document and maintain detailed records of all support activities.
• Collaborate with development teams to implement and test application updates.
• Train end-users on the proper use of internal applications.
• Participate in system upgrades and migrations as needed.
• Work with the IT team to maintain and optimize the network infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT application support or a similar role.
• Strong knowledge of ERP and CRM systems, preferably Oracle or SAP.
• Familiarity with ServiceNow, Jira, and other IT support tools.
• Excellent problem-solving skills and a detail-oriented approach.
• Proficient in English for communication and documentation.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in ITIL or similar frameworks is a plus.

🛠️ Keahlian

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